Privacy Policy

About Us

Our website www.swiftrecharge.com ("Website"), any associated SwiftRecharge mobile applications, present or future, (“Application”), are operated by, and the services available on Website and Application from time to time (“Services”) are provided by, Swiftreload Inc. with registered office at 285 Taunton Rd E Oshawa, ON L1G 3V2, Canada. (“Company”, “we” or “us”).

Introduction

Company and our affiliates and subsidiaries respect your privacy and are committed to protecting it by complying with this policy.

This policy describes:

  • How we collect, use, disclose, and protect the data of our customers, Website and Application users ("you").
  • Describes the types of data we may collect from you or that you may provide when you visit or use the Website, Application and use our Services.
  • Our practices for collecting, using, maintaining, protecting, and disclosing that data.

This policy applies to data we collect, use, or disclose about you:

  • On this Website or Application.
  • In email, text, and other electronic messages between you and this Website or Application.
  • Through mobile and desktop applications you download from this Website or Application, which provide dedicated non-browser-based interaction between you and this Website or Application.
  • When you interact with our advertising and applications on third-party websites and services if those applications or advertising include links to this policy.
  • From social media pages of our Company.

The Website and Application may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin, please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for these policies. We do not control these third-party websites, and we encourage you to read the privacy policy of every website you visit.

Please read this policy carefully to understand our policies and practices for collecting, processing, and storing your data. If you do not agree with our policies and practices, your choice is not to use our Website, Application or Services. By accessing or using this Website, Application or Services, you indicate that you understand, accept, and consent to the practices described in this policy.

Data We May Collect About You

We collect and use different types of data from and about you including:

  • Personal data that we could reasonably use to directly or indirectly identify you, such as your name, postal address, email address, telephone number, user name or other similar identifier, or any other identifier we may use to contact you online or offline] ("personal data").
  • Non-personal data that does not directly or indirectly reveal your identity or directly relate to an identified individual, such as demographic information, statistics, or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal data. For example, we may aggregate personal data to calculate the percentage of users accessing a specific Website or Application feature.
  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, or operating system and platform.
  • Non-personal details about your Website or Application interactions, including the full Uniform Resource Locators (URLs), clickstream to, through, and from our Website or Application (including date and time), products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, or any phone number used to call our customer service number.
  • Payment Details: cardholder name; credit or debit card details (however, we only retain certain parts); chargeback information; payment service provider (PSP) ID.
  • Transaction Details: transaction amount and currency.
  • Correspondence and complaints: any correspondence that you choose to send to us (including complaints); any information you provide to our customer care team; any information you publish about us (including on the app stores).
  • Transaction History: details of the transactions (including date and time and relevant service provider) you carry out on, and your visits to Website or Application.

If we combine or connect non-personal, technical, or demographic data with personal data so that it directly or indirectly identifies an individual, we treat the combined information as personal data.

How We Collect Data About You

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us information about you by filling in forms or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you create an account, subscribe to our Services, search for a Services, place an order for Services participate in discussion boards or other social media functions on our Website and Application, enter a competition, promotion or survey, and when you report a problem with our Website or Application.
  • Automated technologies or interactions. As you interact with our Website or Application, we may automatically collect technical data about your equipment, browsing actions and patterns as specified above. We collect this information by using cookies, server logs, and other similar technologies (see Cookie Notice ).
  • Third parties or publicly available sources. We may receive information about you from third parties including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, data brokers, or aggregators.
  • User contributions. You also may provide information for us to publish or display ("post") on public Website or Application areas or transmit to other Website or Application users or third parties (collectively, "User Contributions"). You submit User Contributions for posting and transmission to others at your own risk. Although we limit access to certain pages/you may set certain privacy settings for User Contributions by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of any Website or Application users with whom you choose to share your User Contributions. Therefore, we cannot and do not guarantee that unauthorized persons will not view your User Contributions.

Cookies and Automatic Data Collection Technologies

Our Website or Application uses cookies (small files placed on your device) or other automatic data collection technologies to distinguish you from other Website or Application users. This helps us deliver a better and more personalized Service when you browse our Website or Application. It also allows us to improve our Website and Application by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store your preferences so we may customize our Website or Application according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Service.

You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, certain parts of our Website or Application may become inaccessible and certain features may not work correctly. Unless you adjust your browser settings to refuse cookies, our system will issue them. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Notice .

Third Party Use of Cookies and Other Tracking Technologies.

Some content or applications, including advertisements, on the Website or Application are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies to collect information about you when you use our Website or Application. They may associate the information collected with your personal data or they may collect information, including personal data, about your online activities over time and across different websites or other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control how these third-party tracking technologies operate or how they may use the collected data. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see more information in our Cookie Notice .

How We Use Your Personal Data

We use your personal data to provide you with products, offer you services, communicate with you, deliver advertising and marketing, or to conduct other business operations, such as using data to improve and personalise your experiences. Examples of how we may use the personal data we collect include to:

  • Present our Website or Application, provide you with Services, provide with information on products, services or promotions that might interest you, provide you with customer care, and support that you request from us.
  • Meet our obligations and enforce our rights arising from any contracts with you, including for billing or collections, or comply with legal requirements.
  • Fulfil the purposes for which you provided the data or that were described when it was collected.
  • Notify you about changes to our Website, Application, or Services.
  • Ensure that we present our Website or Application content in the most effective manner for you and for your computer.
  • Administer our Website or Application and conduct internal operations, including for troubleshooting, data analysis, testing, research, statistical, and survey purposes.
  • Improve our Website, Application or Services, marketing, or customer relationships and experiences.
  • Enable your participation in our Website's interactive, social media, or other similar features.
  • Protect our Website, Application, employees, or operations.
  • Measure or understand the effectiveness of the advertising we serve to you and others, and to deliver relevant advertising to you.
  • Make suggestions and recommendations to you and other users of our Website, Application or Services that may interest you or them.
  • Help you purchase the Services that you have requested and to process any payments, refunds or chargebacks connected with that Services request.
  • Deliver the Services that you have requested to the recipient of the Services.
  • Allow the recipient of the Services to request further Services from us.
  • Contact you if it's required in relation to the Services that you have sent or to reply to any communications that you might have sent us.
  • Provide you with information on products, services or promotions that might interest you.
  • Perform marketing analysis.
  • For security, compliance, fraud prevention and accounting purposes.

We may also use personal data to contact you about our own and third-parties' goods and services that may be of interest to you. If you do not want us to use your data ins this way, please check the relevant box located on the form where we collect your data (the order form/registration form)/adjust your user preferences in your account profile.

We may use personal data to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal data for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

We may use non-personal data for any business purpose.

Disclosure of Your Personal Data

We may share your personal data with:

  • Any member of our corporate group, which means our subsidiaries, and our affiliates.
  • Business partners, suppliers, service providers, sub-contractors, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Website or Application improvement and optimization). We contractually require these third parties to keep that personal data confidential and use it only for the contracted purposes.
  • Third parties to market their products or services to you if you have consented to/not opted out of these disclosures. We contractually require these third parties to keep that personal data confidential and use it only for the contracted purposes.
  • Advertisers and advertising networks that require the data to select and serve relevant ads to you and others. We do not disclose data about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in a specific location). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
  • Credit reference agencies when required to assess your credit score before entering into a contract with you.
  • To fulfil the purpose for which you provide it. (For example, if you give us an email address to use the "email a friend" feature of our Website or Application, we will transmit the contents of that email and your email address to the recipients.)
  • For any other purposes that we disclose when you provide the data.
  • With your consent.

We may also disclose your personal data to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • To a buyer or other successor in the event of merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, where one of the transferred assets is the personal data we hold.
  • To comply with any court order, law, or legal process, including responding to any government or regulatory request.
  • To enforce or apply our terms and conditions and other agreements.
  • To protect the rights, property, or safety of our business, our employees, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of cybersecurity, fraud protection, and credit risk reduction.

We may share non-personal data without restriction.

Consent to Personal Data Transfer

We are based in 285 Taunton Rd E Oshawa, ON L1G 3V2, Canada. We may process, store, and transfer the personal data we collect, in and to a country outside your own, with different privacy laws that may or may not be as comprehensive as your own.

By submitting your personal data or engaging with our Website or Application you consent to this transfer, storing, or processing.

Your Personal Data Use Choices

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

  • Promotional Offers from the Company. If you do not want us to use your email address/contact information to promote our own products and services, or third parties' products or services, you can opt-out by sending us an email with your request to support@swiftrecharge.com. You may also opt-out of further marketing communications by replying to any promotional email we have sent you or following the opt-out links on that message. This opt out does not apply to information provided to Company as a result of Service purchase Service experience, or other transactions.
  • Third-Party Advertising. If you do not want us to share your personal data with unaffiliated or non-agent third parties for promotional purposes, you can send us an email stating your request to support@swiftrecharge.com
  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website. If you disable or refuse cookies, please note that some parts of this Website or Application may become inaccessible or not function properly. You can find more information about these technologies at: www.allaboutcookies.org.
  • Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers' target-audience preferences, you can opt-out by sending us an email stating your request to support@swiftrecharge.com.  

Our Website or Application may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates, or include plug-ins enabling third-party features. If you follow a link to any third-party website or engage a third-party plug-in, please note that these third parties have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these third parties.

Accessing and Correcting Your Personal Data

You may send us an email at support@swiftrecharge.com to request access to, correct, or delete personal data that you have provided to us. We cannot delete your personal data except by also deleting your user account. We may not accommodate a request to change or delete information if we believe the change or deletion would violate any law or legal requirement or negatively affect the information's accuracy.

Data Retention

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

Data Security

The security of your personal data is very important to us. We use physical, electronic, and administrative safeguards designed to protect your personal data from loss, misuse, and unauthorized access, use, alteration, or disclosure.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website or Application, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our Website or Application. Any transmission of personal data is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the Website.

Children's Online Privacy

We do not direct our Website or Application to minors and we do not knowingly collect personal data from children under 16 AGE or as defined by local legal requirements. If we learn we have mistakenly or unintentionally collected or received personal data from a child without appropriate consent, we will delete it. If you believe we mistakenly or unintentionally collected any information from or about a child, please contact us as provided in Contact Information below.

Changes to Our Privacy Policy

This policy may change from time to time. Your continued engagement with our Website or Application after any such revisions indicates that you accept and consent to them, so please check our Privacy Policy periodically for updates.  If the changes materially alter how we use or treat your personal data we will notify you by email to the primary email address specified in your account and/or through a notice on the Website or Application home page.

Your Rights

You have a right to obtain a copy of, and the right to rectify any inaccuracies in, the personal data we hold about you by making a request to us in writing. You also have the right to request erasure, restriction, portability, or object to the processing, of your personal data or not to be subject to a decision based on automated processing, including profiling. You should inform us of any changes to your personal data. Any requests made under this section can be made using the contact details set out below. We will respond to your request in writing, or orally if requested, as soon as practicable and in any event not more than one month after receipt of your request. You have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada if unhappy with how your personal data is being handled by us. Their contact details are as follows:

Office of the Privacy Commissioner of Canada, 30, Victoria Street, Gatineau, Quebec, K1A 1H3.

Toll-free: 1-800-282-1376

Phone: (819) 994-5444

TTY: (819) 994-6591

If we are relying on your consent to allow us to process your information, you can withdraw your consent at any time. From that point on we would no longer be able to carry out the processing we were carrying out with your consent. Any processing we carried out before you withdrew your consent would remain valid. We do not generally rely on consent for processing personal data.

Please contact us at via email, phone or mailing us at our physical address indicated below to exercise any of your rights under this section.

Contact Information

Please address questions, comments, and requests regarding this privacy notice and our privacy practices to info@swiftrecharge.com.