FAQ

Recharge, Queries and Support

SwiftRecharge is a secure online platform that enables users to:

  1. Instantly purchase mobile recharges and data bundles for prepaid mobile phones in over 160 countries.
  2. Buy digital gift cards for various retailers and services.
  3. Pay utility bills for select service providers.

Our services are designed to help you and your loved ones stay connected and manage essential payments conveniently.

No, you can use all our services without creating an account or logging in. Simply visit our website, choose the service you need, and complete your transaction securely.

To send a mobile top-up:

  1. Visit www.swiftrecharge.com.
  2. Select the recipient's country.
  3. Enter the recipient's phone number.
  4. Verify the mobile carrier.
  5. Choose the recharge amount.
  6. Complete the payment using our secure online process.
  7. Please make sure to check your Spam / Junk filters in the unlikely event the verification code does not appear in your Inbox.

Once the transaction is successful, both you and the recipient will receive confirmation messages

To buy a digital gift card:

  1. Navigate to the "Gift Cards" section on our website.
  2. Select the desired retailer or service.
  3. Choose the gift card amount.
  4. Complete the payment.

The digital gift card code will be delivered to your email, ready for use or to share with someone else.

Yes, SwiftRecharge offers utility bill payment services for select providers. To pay a utility bill:

  1. Go to the "Utilities" section on our website.
  2. Select the service provider.
  3. Enter the required account details.
  4. Choose the payment amount.
  5. Complete the transaction.

A confirmation of your payment will be sent to your email.

We accept various payment methods, including major credit and debit cards and select cryptocurrencies. Payment options may vary based on your location and the service selected.

SwiftRecharge strives to offer competitive rates with minimal fees. Any applicable fees will be clearly displayed before you complete a transaction.

Most transactions are processed instantly. In rare cases, there may be slight delays due to network issues or additional verification requirements.

While you will receive email confirmations for each transaction, creating an account allows you to access your full transaction history at any time. To view your transaction history:

  1. Sign up for a SwiftRecharge account using your email address.
  2. Log in to your account.
  3. Navigate to the "My Account" section to view your transaction history

If you experience any problems, please contact our customer support team through the "Support" section on our website or email us at support@swiftrecharge.com. We're here to assist you 24/7.

At SwiftRecharge, we strive to provide a seamless experience. Our refund policy ensures peace of mind for all our customers:

  • Failed Transactions: If a transaction fails (for example, a mobile top-up, gift card purchase, or utility payment), we automatically process a refund within 24 hours.
  • Refund Confirmation: Once the refund is initiated, you will receive a confirmation email. The time for the funds to reflect in your account depends on your payment provider.

If you encounter any issues or have questions about a refund, our support team is here to help 24/7. Contact us at support@swiftrecharge.com.

Yes, for security reasons, there are limits on the amount you can transact within a certain period. These limits may vary based on the service and your transaction history. Specific details will be provided during the transaction process.

Currently, SwiftRecharge does not offer the option to schedule transactions for a future date. All transactions are processed immediately upon completion.

Absolutely. We use advanced encryption technologies to protect your personal and payment information. Our platform complies with international security standards to ensure your data remains confidential and secure.

Yes, you can access SwiftRecharge from anywhere in the world to send top-ups, purchase gift cards, or pay utility bills. However, please ensure that the payment method you use is authorized for international transactions.

Upon purchasing a gift card, you will receive an email with the gift card code and redemption instructions. Follow the provided steps to redeem your gift card on the respective retailer's website or physical store.

If you realize that you've entered incorrect information after completing a transaction, please contact our customer support immediately at support@swiftrecharge.com.